CN Policies
Levels of Service
- The Matrix
- Tier I (Full Service)
- Tier II (Network Access Only)
- Tier III (CN Lite Service)
- Special Projects
- Other Services
Contracts, Pricing, and Billing
- Pricing for 2011-2012
Hardware and Software
- CN Workstation Classifications
- Networked Printing
- Software & Licensing
- Non-Community Network Applications
- Planning for the Future
Customer Support and Training
- Support Structure
- Emergency Contacts
- OSU Computer Helpdesk
- Software Applications Training
Community Network Servers and Resources
- Hours of Operation and Maintenance
- Server Space
- Backups/Restores
- Network Wiring Upgrades
- Privacy and Confidentiality
- Acceptable Use Policy